Jobs at The Wine Spies, LLC

Deep Cover Operative ("Marketing and Customer Service Coordinator")

Location: Santa Rosa, CA

Department: Operations

Type: Full Time

Min. Experience: Entry Level

Are you ready to accept your mission?

The Wine Spies, a leading online wine retailer, is seeking a dedicated, hard-working intelligence agent for ongoing operations in the field of marketing and customer service. At least that's what you'll tell your friends and family. 

Your business card will read "Marketing and Customer Service Coordinator", and as a Wine Spy you will get to show off your many talents: sleuthing out wine intel, writing top secret wine briefings, and heading up our covert customer care programs. 

The Wine Spies is a successful six year-old company with 24 quarters of solid growth. We showcase unique wines online at www.thewinespies.com. We are a data-driven, hard-working and scrappy team that is deeply committed to sourcing the finest wines while delighting our loyal fans with incredible customer service.

Internally, we are committed to employee success and career growth; we pride ourselves on providing a collaborative working environment where our fellow Agents can thrive. If you love learning from smart people and showing off your own smarts, you'll feel exhilarated - and right at home.

Position Brief

Any good spy is a master of many talents. Yours will be applied in the following areas:

Customer Service

You'll delight our customers by providing a superior level of service and support through email, telephone, ticketing queue and social medial channels.  

Marketing

You'll support the CEO and Director of Operations with data-driven marketing activities that are aligned with the principals of Growth Hacking. You'll write original copy for email marketing and social media campaigns, as well as manage execution, track results and fine-tune future activities. You'll write copy for the website and, while you're at it, conceive of new and original ways to keep growing the company.

Logistics

You'll be the link between the shipping team and our customer service efforts, coordinating wine sample pickups and wine tasting panel event scheduling. You will also liaise with wineries to coordinate wine sale logistics, shoot and edit wine photographs, and build out sales in our proprietary platform.  

Reporting

You'll provide our executive team with regular reports detailing customer service metrics, sale pipeline metrics, and other metrics that keep our entire company focused on growth.

Skills

You possess:

  • Excellent oral and written communication skills
  • Strong attention to detail
  • Proficiency with MS Excel
  • Relevant expertise
  • Wine Industry experience (a plus)

 

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